Last updated: 15 October 2026
Dubai Homes Management Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dubaiestatesteward.com or use our services.
We may collect personal information that you voluntarily provide when you:
This information may include your name, email address, phone number, property address, and any details you provide about your property management needs.
When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is used for analytics and to improve our website.
We use the information we collect to:
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
You have the right to:
To exercise these rights, please contact us at privacy@dubaiestatesteward.com.
Our website may use essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. You can control cookie settings through your browser preferences.
Roxy is an automated AI assistant, not a person. It answers questions about our services on this website and, where we have turned them on, over SMS, WhatsApp, and Telegram. Its replies are written by an AI model and can be wrong or incomplete. Roxy does not give legal, tax, or visa advice and does not quote prices. Please confirm anything important with our team.
When you chat with Roxy, it processes the messages you type, the page of this website you are on, and the language you have selected. Over SMS, WhatsApp, or Telegram it also processes your phone number or chat identifier. To write its replies, your messages are sent to the AI model service we use to run Roxy, which may be operated by a third-party provider on our behalf. Your IP address or number is used briefly, in memory, to limit how many messages can be sent.
If you ask Roxy to arrange something, it sends your name, contact details, and request to our team by email so that we can reply. If you prefer text messages, you may also receive a confirmation by SMS or WhatsApp. Requests passed to our team are kept as described in section 6.
On this website, the conversation is kept in your browser for the current session only, and our server does not save chat transcripts. Conversations over SMS, WhatsApp, or Telegram are held in our server's memory for about six hours after the last message, so that Roxy can follow the conversation, and are then discarded.
Please do not share passwords, payment card numbers, or identity document numbers with Roxy.
Roxy may be unavailable at times, for example when the AI service is switched off or cannot be reached. When that happens, you can reach us through the inquiry form, on WhatsApp or by phone at +971-50-458-8205, or by email.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
If you have questions about this Privacy Policy, please contact us:
