Frequently Asked Questions

A home management service is your trusted team on the ground in Dubai, looking after your property so you do not have to. We inspect the home on a set schedule, coordinate cleaning and maintenance, pay bills such as DEWA and service charges on your behalf, respond to emergencies at any hour, and send a photo report after every visit. Whether you live in another country or across town, you always know the exact condition of your home.

Traditional property management is built around finding tenants and collecting rent. Home management is built around the owner and the home itself. We care for the physical property, manage its bills and paperwork, coordinate trusted contractors, and report everything clearly, whether the home is rented, empty, or kept ready for your own visits. Our first duty is to you, not to the rental income.

Inspection frequency is set to suit your home and how it is used. A vacant villa that needs closer watching can be visited more often than a home you occupy yourself, and we agree a schedule with you before we begin. Every inspection ends with a dated photo report so you can see the condition of each room and any issue we have flagged.

We look after homes across Dubai's leading residential communities, including Palm Jumeirah, Dubai Marina, Downtown Dubai, Emirates Hills, Dubai Hills Estate, Jumeirah Golf Estates, Arabian Ranches, Business Bay, and Al Barari. If your community is not listed, contact us and we will confirm coverage.

You have access to a 24/7 response line. We keep relationships with trusted plumbers, electricians, and locksmiths who can attend quickly, and we keep you informed at every step. A burst pipe, an AC failure, or a security issue is handled on the ground and reported to you, so it never becomes a crisis you have to manage from another timezone.

We coordinate all maintenance through our own network of vetted, pre-approved contractors, so you never have to deal with them directly. We arrange access, supervise the work, and check the result. For larger jobs we obtain quotes and share our recommendation before anything proceeds, and you approve the cost in advance.

You receive a photo report after every visit, showing the condition of the home and anything that needs attention. Alongside that we provide clear summaries of maintenance carried out and of bills paid, so you always have a full record of what was done and where your money went.

No. Our plans are month to month with no long-term lock-in. We prefer to earn your trust every month through the quality of our work rather than tie you into a binding contract.

You have a dedicated point of contact who knows your home and your preferences, reachable by WhatsApp, email, or phone at a time that suits your timezone. Our team works across 15 languages, so you can always explain what you need and understand what we report back.

Book a free consultation through our contact page or on WhatsApp. We talk through your property and what matters to you, walk the home, and agree a care plan that fits how you use it. From there we can begin looking after your home quickly, keeping you informed from the very first visit.

Yes. We manage the routine bills that keep your home running, including DEWA and cooling utilities and community service charges, and we pay them on time on your behalf. You receive a clear record of every payment, so nothing lapses into a penalty while you are away.

Yes. We care for homes that sit empty between your visits, homes that are rented out, and homes kept ready for your own use. A vacant home needs regular checks to catch leaks, damp, and pests early, while a rented home benefits from an owner's representative keeping an eye on its condition. We tailor the care plan to how your property is used.